Accessibility Plan

Statement of Commitment

Community Living Lennox & Addington (CLLA) is committed to providing accessible, quality services to all individuals with disabilities. The agency will comply with the requirements of the Ontarians with Disabilities Act, with the Ontario Human Rights code, and other legislative requirements.

Our History

Community Living Lennox & Addington has a rich history with roots firmly grounded in the county of Lennox and Addington. The first shelter workshop - known then as A.R.C. (Adult Rehabilitation Centre) - opened in September of 1969 in the old Happy Day school building on Slash Road in Napanee. The demand for support grew quickly and a planning board was formed in 1975. With local and ministry funding and support, the present building was opened as A.R.C. in 1977 with construction of an addition in 1981. Currently, Community Living Lennox & Addington provides support to more than 150 individuals.

The term Community Living is synonymous with what we do. Our mission is to promote human rights, social change and inclusion - in other words to help our individuals supported to integrate into the local community in a manner that enables them to maintain their dignity and permits them to feel connected and valued. Support is provided in various programs including the Play/Work Program (comprised of the Day Program and the Employment/Volunteer Program), as well as the Living Supports program (comprised of the Supported Independent Living Program, Family Home program and our Group Home).

We are Community Living Lennox & Addington and together we are "Inspiring Possibilities"!

Accessibility Policy

CLLA has an accessibility policy. Further CLLA describes measures of accessibility in our Goal Statement, Mission Statement, Philosophy & Guiding Principles policy. CLLA reviews policies annually and communicates changes to staff, volunteers, and individuals.

Service Standards for Persons With Disabilities

CLLA is dedicated to supporting people with a developmental disability and to delivering accessible, quality services to individuals supported, to visitors, and to members of the public. CLLA will identify and address accessibility issues and work to remove barriers to service.

Assistive Devices

CLLA will ensure staff are trained and familiar with various assistive devices that may be used by individuals with disabilities while they are accessing our services.

Service Animals

CLLA welcomes those with disabilities and their service animals. Service animals are permitted at CLLA program locations. A service animal is an animal that is individually trained by a recognized school for service as a guide animal to do work or perform tasks for the benefit of the person with a disability. CLLA will adapt guidelines regarding service animals for individuals using service animal services.

Temporary Disruption of Service

In the event of a planned or unexpected disruption to services or facilities for people with disabilities, CLLA will provide notification. Notification will be posted on the main entrance of the facility where service is disrupted. A public service announcement will be posted on our phone for disruptions greater than one day.


CLLA communicates with individuals in a manner that takes into account a person’s disability.


CLLA accepts feedback regarding the good and services provided by the agency to persons with disabilities. Feedback can be made by email to or by phone at 613-354-2184 extension 102.

Please ensure your feedback comments include:

  • The date and time of the event.
  • The location of the event.
  • The names of any individuals involved.
  • A clear description of the event.
  • The resolution being requested.
  • Your contact information (full name, mailing address, telephone number, email address, any other contact information).

Process to Accommodate Employees with Disabilities

The agency is an equal opportunity employer and will work to identify barriers to employment for people with disabilities during the recruitment, hiring, employment, and assessment processes. The agency will work to identify barriers during any return to work process for employees.

Accessibility Monitoring and Future Improvement

CLLA’s management and Health and Safety Committee address accessibility issues in a timely fashion.